FAQs
Passthrough Fees FAQs
Answers to common questions about the fee charged on payments received from customers of inactive accounts.
The fee helps us cover our costs for providing this service.
Two business days from when the payment from your customer clears. We may request remittance advice from you to complete reconciliation.
Yes. As soon as you fund an invoice with FundThrough, the passthrough fee no longer applies.
An inactive account is one belonging to a client who has not funded an invoice with FundThrough within the last 90 days.
Email our support team with your current accounts receivable aging and invoice details. Once you fund an invoice, your account is active again and passthrough fees no longer apply.
We can provide a revocation of assignment letter if your customer references a notification of assignment they received previously.
Unfortunately, our banking setup doesn't allow us to block or reject payments for a specific client account, which is why the passthrough fee applies instead.
Why am I now being charged a fee to transfer these payments?
The fee helps us cover our costs for providing this service.